Terms and Conditions

A.1. Intellectual Property and use of website

This website and its content are protected by intellectual property rights. This entire website as well as the products, and each of the elements of intellectual property that compose it (such as brands, logos, texts, photographs or pictures, animations, sounds, illustrations, diagrams, drawings, models, structure tree, software and data base structures) are the exclusive property of MAVALA S.A.

The use of all or part of this website, including downloading, reproduction, translation, extraction, modification, republication, transmission, sharing, integration within another site or for other purposes other than your personal and private use, is strictly prohibited without the written consent of MAVALA S.A. This website and its content may only be used for lawful purposes and in a way that does not infringe the rights of others. Under no circumstances should its content be used to restrict or prevent the enjoyment of the website. MAVALA S.A. is free to modify, at any time and without notice, the content of its website. Its access may be interrupted due to unforeseen circumstances beyond the control of MAVALA S.A, and as such cannot be held responsible.

A.2. Responsibility for the website content

MAVALA S.A. does not guarantee the accuracy or completeness of the product information on this website. MAVALA S.A. invites any user or visitor of this website to refer to the description and instructions for use of each MAVALA product to take note of the specific characteristics. If in doubt, or if the user wants further information, he may contact MAVALA S.A. through the contact form, and select the subject «Product Tips».

A.3. Links

B.1. Personal data collected by MAVALA S.A.

In this general data protection statement, MAVALA S.A. describes the personal data it collects or holds, how it uses them, with whom it may share them, how it keeps them secure, and the rights of data owners.

We encourage you to regularly review our Privacy Policy to stay informed of the latest updates. The practices of third-party websites linked to the website regarding the collection and use of personal data are not covered by this Privacy Policy.

You also declare and warrant the authenticity and accuracy of all the information you provide to us. By submitting your personal data, you consent to their collection and use by MAVALA S.A. as outlined below.

MAVALA S.A., with its headquarters at 2 rue Antoine-Jolivet, 1227 Carouge/Geneva, Switzerland, is responsible for the collection, processing, and use of your personal data in accordance with the EU’s regulation on the Protection of Personal Data (General Data Protection Regulation of April 27, 2016, «GDPR») and the new Swiss Federal Data Protection Act (revised Federal Act on Data Protection of September 25, 2020, «reFADP»).

B1.1. What personal data do we collect? For what purposes?

When you contact us by phone, post, email, through our contact form on our website, or when you subscribe to our newsletter, you expressly provide us with personal data such as your name, first name, civility, postal address, email address, phone number, and, if applicable, images, photos, videos, etc.

These are identity and contact data as well as data related to our customer service and business activities. These information and data are necessary for us to respond to your requests, comments, complaints, feedback, and to facilitate voluntary communication. They also enable us to prevent or fight any fraudulent or illegal activity and comply with our legal obligations.

Additionally, we may indirectly collect electronic identification data, such as login and internet browsing data (cookies). These data are non-personal and do not allow individual identification. Some electronic identification data are essential for the proper functioning of the website, while others are used for marketing and statistical purposes to provide you with a better browsing experience (e.g., your language based on your geographical location).

No personal data is sold to third-parties.

B1.2. Restricted use and limited sharing of your personal data

Personal data is collected and used in strict accordance with data protection principles, meaning on the basis of your consent - revocable -, of an oral or written contract, of a legitimate interest pursued, or because we are subject to a legal obligation to inform.

Personal data may be shared internally (both in and outside Switzerland) and with commercial and legal service providers (both in and outside Switzerland), insofar as this is strictly necessary, for example for the purposes of technical services in connection with the use and maintenance of our IT systems linked to our business activities, or to meet legal requirements.

Our employees are obligated to maintain confidentiality and protection of the personal data of which they are made aware, in compliance with data protection rules. As for our external partners, we require them to provide the necessary guarantees of confidentiality and security through appropriate technical and organizational measures, in accordance with applicable law.

Your personal data are primarily processed in Geneva, Switzerland, where we have our headquarters. Most of our IT subcontractors are also based in Geneva, and our website is hosted there as well.

Your personal data are transferred abroad - securely and confidentially - only if you have given express consent and if we need to transfer them to respond to your request, for example when one of our Authorized Distributors gives you information about MAVALA points of sales in your country.

B1.3. Protection and retention of your personal data

We take every measure to protect your personal data. We implement reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and prevent any damage, loss, misuse, intrusion, disclosure, alteration, destruction, or unauthorized use.

However, we cannot guarantee the absolute security of internet transmissions due to the "open" nature of the network, and we draw your attention to potential risks in terms of occasional data loss or breaches of data confidentiality during transit through this network. We assure you that we have taken all necessary measures to ensure maximum protection of personal data in accordance with current legal provisions.

We process personal data only in a manner compatible with the purpose for which they were entrusted and collected, and we retain them as long as necessary to respond to your requests or to legal obligations.

To determine the retention period for personal data, we apply the following criteria:

• For information requests, we retain personal data for the duration of fulfilling that request.
• If you consent to receive marketing messages (e.g., newsletters), we retain personal data until you unsubscribe.
• If cookies are placed on your computer, we retain personal data for the duration necessary to achieve the purpose for which they were collected (e.g., for the duration of a session, for cookies related to registration).

We may retain your personal data longer to fulfill our legal and regulatory obligations, to exercise our rights, or for statistical or historical purposes.

B1.4. Your rights regarding your personal data

You have a right of access to your collected data, a right to information on how it is used, a right of transmission, rectification and deletion of your personal data, as well as a right of total or partial opposition, a right of limited objection, or a right to withdraw your consent on legitimate reasons related to the data processing.

You can exercise all your rights by contacting us in writing, by email, or through our contact form, selecting the Privacy Policy/Personal Data section. You must provide the necessary identification details (name, first name, email address, and possibly postal address) and specify your request with precision so that we can fulfill it.

Finally, the website offers a newsletter that you are free to subscribe to or unsubscribe from by clicking on the provided link.

Your request will be processed as soon as possible.

B.2. Cookies

«Cookies» are small data files stored by your browser on your computer’s hard drive. Most internet browsers automatically accept these files, but you can in principle change the settings to disable this feature (please refer to your browser’s Help or User’s Guide for instructions on how to enable/disable this feature). During your visit on our website, we use two types of cookies:

• «Session cookies» are used to track the pages you visit and whether you have visited the website before, these allow us to meet your needs and understand how visitors use our website.
• «Analysis cookies» are recorded during your initial visit to our website and revalidated at each of your further visits to allow us to obtain statistics on the use of our website. This information is used to improve your browsing experience. The use of an audience analysis service allows us to improve the service we offer you.

Please note that the cookies we use contain NO PERSONAL DATA and are only used by MAVALA S.A. for analysis purposes, in order to improve the service provided within our website.
If you choose to disable all cookies, access to parts of the website may not work.

B.3. Social networks

MAVALA S.A. has pages on the following social networks: Facebook™ and Instagram™. Personal information that you have indicated as public and accessible from your social media profile is accessible to MAVALA S.A.. MAVALA S.A. neither creates nor uses an independent database of these social networks based on the personal information you may publish there. If you wish to prevent MAVALA S.A. from accessing personal information that you have published on your profile and is visible to the public, we remind you that social network settings offer the option to control and/or limit access to your data. We also recommend regularly reviewing the personal data policy of these social networks.

B.4. Contact

If you have any questions or comments regarding our Privacy Policy and the protection of personal data that we implement, you can contact us:

• By post to our postal address: 2, rue Antoine-Jolivet, 1211 Geneva 26, Switzerland;
• Through our contact form, selecting the Privacy Policy / Personal Data section.

C. Applicable law and jurisdiction

Any dispute that may arise in connection with the application or interpretation of the provisions that govern the operation of the website or its content will be subject to Swiss law, excluding its rules of private international law governing conflict of laws. The ordinary courts of the Canton of Geneva, Switzerland, will be exclusively competent, all recourse to the Federal Court being reserved.

In addition to the regular legal remedies, you have the right to file a complaint with the EU supervisory authority responsible for the GDPR or with the Federal Data Protection and Transparency Officer, in accordance with the revised Federal Act on Data Protection (reFADP).